Securus Technologies is one of the biggest firms in the world of crime prevention and criminal justice technology and offer a wide range of products and services to the correctional industry. At present, it serves over 3,000 correctional facilities in Canada and USA, and the county is expected to rise in the years to come. It is because the present CEO of Securus Technologies, Rick Smith, has been planning the rapid expansion of the company since the time he has been appointed as the Chief Executive Officer.
Other than expansion, Rick Smith has been focusing on research and development and the company also recently announced that it had spent over $600 million in the last few years in R&D. The company has over 70 patents to its name and the recent investments made by the company for research and development as well as patent acquisition means that many new patent registrations on the company’s name can be expected soon.
Securus Technologies serves close to 1.2 million prisoners at the moment, and the count has been increasing rapidly. Not only the products and services of the company are lauded by its customers; its customer service has been exceptional as well. Recently, the company won the Gold Stevie Award for the best customer service, and it won the award in such a competitive category the first time it participated.
It clearly showcases the commitment of the company towards its customers and its determination to serve the end users passionately. The investigative technology offered by Securus Technologies is also widely appreciated by the law enforcement fraternity, and many law enforcement officers write to the company regularly thanking them for the service. Many of these thank you letters were published by the company recently to showcase the love and admiration it has been receiving from the end users. Rick Smith, the CEO of the company has also invited the potential and existing customers of the company to visit the research wing of Securus Technologies in Dallas, TX, as well through the same press release.